Privacy Policy

Maidless Inc. (“Maidless”, “we”, “us”, or “our”) operates maidless.ca and provides home cleaning services across British Columbia, Canada. This Privacy Policy explains how we collect, use, and protect personal information in accordance with the Personal Information Protection and Electronic Documents Act (PIPEDA) and applicable BC privacy law.

Questions? Contact our privacy officer at hello@maidless.ca.

We collect only the information necessary to provide our services:

• Booking information: your name, email address, phone number, service address, and appointment preferences.
• Payment information: processed securely via Stripe. We never store your full card number on our servers.
• Communications: emails, messages, or feedback you send us.
• Usage data: pages visited, browser type, and approximate location (city level) — collected via standard web analytics to improve our website.

• To confirm and manage your bookings.
• To process payments and send receipts.
• To assign an appropriate cleaner to your home.
• To send appointment reminders and follow-up messages.
• To respond to your questions and support requests.
• To improve our website and services (using aggregated, anonymized data).
• To send occasional updates about Maidless — you can opt out at any time.

We do not sell your personal information. We may share it with:

• Your assigned cleaner — to complete the booking (name, address, appointment details, and any special instructions you provide).
• Stripe — for secure payment processing.
• Resend / Google Workspace — for transactional emails.
• Analytics providers — aggregate, anonymized usage data only.
• Legal authorities — only when required by law.

We retain your booking and account information for as long as necessary to provide services and comply with legal obligations — typically 7 years for financial records. You may request deletion of your personal data at any time (subject to legal retention requirements) by emailing us.

Under PIPEDA, you have the right to:

• Access the personal information we hold about you.
• Correct inaccurate information.
• Request deletion of your data (where legally permissible).
• Withdraw consent for marketing communications at any time.

To exercise any of these rights, email hello@maidless.ca.

Our website uses essential cookies to operate and analytics cookies to understand how visitors use the site. You can disable cookies in your browser settings, though this may affect some site functionality.

We use industry-standard security measures including HTTPS encryption, secure payment processing via Stripe, and restricted access controls. No method of transmission over the internet is 100% secure, but we take reasonable precautions to protect your data.

We may update this policy from time to time. We will notify you of significant changes by email or by posting a notice on our website. Continued use of our services after changes take effect constitutes acceptance of the updated policy.

For any privacy-related questions or concerns:

Maidless Inc.
British Columbia, Canada
hello@maidless.ca