Terms of Service

By booking a cleaning service through maidless.ca or by using any Maidless service, you agree to these Terms of Service. If you do not agree, do not use our services.

These terms apply to all customers, including residential and commercial clients, in British Columbia, Canada.

Maidless Inc. connects homeowners and businesses with vetted, independent cleaning professionals. We provide residential cleaning services (Standard, Deep, Move In/Out, Recurring), as well as Airbnb, Senior Home, Commercial, Real Estate, and Post-Construction cleaning across British Columbia.

We reserve the right to refuse or discontinue service at our discretion, including if a property is deemed unsafe or hazardous for our cleaners.

• All prices are displayed in Canadian dollars (CAD) and include applicable taxes.
• By confirming a booking, you authorize Maidless to charge the payment method you provide.
• Payment is processed securely through Stripe. Your card is charged at the time of booking confirmation.
• You are responsible for ensuring your provided address and entry instructions are accurate.

Our full cancellation policy is available at maidless.ca/cancellation-policy. Key points:

• Free cancellation and rescheduling up to 24 hours before your appointment.
• A $50 fee applies for cancellations within 24 hours.
• A $75 lockout fee applies if our cleaner cannot access your home at the scheduled time.

If you are not satisfied with any aspect of your clean, contact us within 24 hours of service completion. We will arrange a complimentary re-clean of any missed or unsatisfactory areas. If we cannot remedy the issue, we will provide a full or partial refund at our discretion.

The guarantee does not apply if the client or a third party has altered or further cleaned the areas in question before we are able to re-clean.

• Ensure your home is reasonably accessible and safe for our cleaners.
• Secure or remove valuables, fragile items, and irreplaceable objects before the clean.
• Inform us of any pets, allergies, or hazards in your home via the Special Instructions field.
• Do not ask cleaners to perform services not included in your booking (e.g., heavy lifting, childcare, tasks outside your home).
• Do not contact or attempt to hire Maidless cleaners independently — direct solicitation voids your guarantee and may result in suspension of service.

Maidless carries $5M in general liability insurance. If you believe your property has been damaged by a Maidless cleaner, report it to us within 24 hours. Claims reported after 24 hours may not be eligible for coverage.

We are not liable for damage resulting from: pre-existing conditions, fragile items not disclosed before the clean, or items left in areas that were not scheduled for cleaning.

Our liability is limited to the cost of the cleaning service provided.

All Maidless cleaners have passed a criminal background check, identity verification, and in-person interview. However, Maidless does not employ cleaners directly — they are independent service professionals. While we hold them to rigorous standards, Maidless is not liable for the independent actions of individual cleaners beyond the scope of the booked service.

You may not use our website or services to:

• Submit false or fraudulent bookings.
• Harass, threaten, or mistreat our cleaners or staff.
• Attempt to circumvent our pricing or payment systems.
• Resell or redistribute our services without prior written consent.

We may update these terms at any time. We will notify you of material changes via email. Continued use of our services after changes become effective constitutes acceptance of the updated terms.

These terms are governed by the laws of the Province of British Columbia and the federal laws of Canada applicable therein. Any disputes will be subject to the exclusive jurisdiction of the courts of British Columbia.

Maidless Inc.
British Columbia, Canada
hello@maidless.ca