Here's exactly what happens
when you book with Maidless.
From the moment you book to coming home to a spotless space — here's what to expect, step by step.
Your cleaner arrives on time, every time.
Fully equipped, background-checked, ready to go.
Book online in 60 seconds
Select your city, home size, and service type. You'll see your exact price immediately — no forms, no calls. Pick a date and time that works for you, enter your details, and you're booked.
Get a confirmation email + invoice
You'll receive a booking confirmation and official invoice at the email you provided. This includes your appointment date, time, service summary, estimated duration, your cleaner count, and your exact price with GST.
A few hours before — quick prep
You don't need to clean before we arrive, but a quick tidy helps us focus on the deep cleaning rather than picking up. Secure or put away valuables, fragile items, and any important paperwork.
Your cleaner arrives on time
Your Maidless cleaner arrives within the scheduled window with all supplies and equipment. They're background-checked, verified, and know your home from the booking details and instructions you provided.
The clean happens
Your cleaner works through a 50-point checklist — every surface, floor, bathroom, and kitchen area is covered. For Deep Cleans and Move In/Out bookings, this also includes inside appliances, baseboards, cabinets, and more.
Walk through and enjoy
Once your cleaner is finished, do a quick walkthrough. We want you to be 100% satisfied — if anything was missed, let us know right away.
This is what you come home to.
Real photos from real Maidless bookings — not staged, not filtered.
How long will it take?
Every home is different, but here's what to expect based on your home size and service type.
| Home Size | Standard | Deep Clean | Move In/Out |
|---|---|---|---|
| 1 bed | 3 hrs (1 cleaner) | 2.5 hrs (2 cleaners) | 3 hrs (2 cleaners) |
| 2 bed | 3.5 hrs (1 cleaner) | 2.5 hrs (2 cleaners) | 3 hrs (2 cleaners) |
| 3 bed | 2.5 hrs (2 cleaners) | 3 hrs (2 cleaners) | 3.5 hrs (2 cleaners) |
| 4 bed | 2.5 hrs (2 cleaners) | 3.5 hrs (2 cleaners) | 4 hrs (2 cleaners) |
| 5+ bed | 3 hrs (2 cleaners) | 4 hrs (2 cleaners) | 3 hrs (3 cleaners) |
Times shown are clock time — how long the crew is in your home. Your confirmation email includes your exact estimated duration and team size.
What we bring
You don't need to supply a thing.
All cleaning products
Professional-grade, eco-friendly, and safe for pets and children.
Vacuum & mop
Commercial-quality equipment for all floor types.
Microfibre cloths
Fresh cloths for every booking — no cross-contamination.
Fragrance-free option
Have sensitivities? Note it when booking and we'll accommodate.
Disinfectants
Hospital-grade disinfectants for bathrooms and kitchens.
Window cleaning supplies
Included in Deep Clean and Move In/Out bookings.
Quick answers
Do I need to be home?
No. Most clients aren't home during the clean. You can leave entry instructions (lockbox code, concierge, or key) in the Special Instructions field when you book. You'll receive a notification when the clean is complete.
Do I need to prepare anything?
You don't need to clean before we arrive — that's what we're here for. A quick tidy (putting dishes away, picking up clothes off the floor) helps us clean more efficiently, but it's not required.
What if I have pets?
Let us know in the Special Instructions. Most cleaners are comfortable with pets. If your pet is anxious around strangers, we recommend keeping them in a separate room during the clean. All our products are pet-safe.
What if I'm not happy with the result?
Contact us within 24 hours. We'll send your cleaner back to re-do any missed areas at no charge. If we can't make it right, you get a full refund — 100% Happiness Guarantee.
How long will the clean take?
It depends on your home size and service type. Standard: 1 bed ~3 hrs (1 cleaner), 2 bed ~3.5 hrs (1 cleaner), 3–4 bed ~2.5 hrs (2 cleaners). Deep cleans and Move In/Out typically have 2 cleaners for 2.5–4 hrs depending on size. Your exact estimated duration and team size are always included in your confirmation email.
Should I tip my cleaner?
Tips are never expected, but always appreciated. If your cleaner did an exceptional job, a tip is a great way to show it. 100% of any tip goes directly to your cleaner.
Ready to come home to a clean house?
Book your first clean in 60 seconds — no phone calls, no contracts.
Book Online →Secure payment via Stripe · Free cancellation 24h before