How to Find a Trustworthy House Cleaner in Ontario — 2026
Step 1: Verify Background Check Practices
Ask directly: "Do you conduct criminal record checks? Who processes them, what do they include?" A legitimate service answers specifically. Red flags: no specifics, claiming instant checks (real checks take 2–5 business days), or "we trust our team" as a substitute for systematic screening.
Step 2: Confirm Insurance
Ask for a Certificate of Insurance showing their CGL policy. The COI should show: insurer name, policy number, coverage period, and coverage amount ($2M+). If they can't produce a COI quickly, they're likely uninsured.
Step 3: Verify Google Reviews Independently
Don't rely on reviews on the company's own website — they're curated. Search on Google Maps and read the 1–2 star reviews. How does the company respond? Defensive is a red flag; solution-oriented is a positive signal.
Step 4: Test Before Committing
Never sign a long contract after reading a website. Book one visit, be home for it, and evaluate before adding recurring service.
Step 5: Check the Guarantee Terms
A strong guarantee is: specific about what it covers, has a clear timeframe (24–48 hours), has no exclusions that make it meaningless. Maidless's guarantee: if anything was missed, we come back within 48 hours at no charge.