How to Choose a Professional Cleaning Service in Ontario
The professional cleaning market in Ontario — particularly in the GTA — is crowded and highly variable. At one end, there are established insured companies with proper business registration, WSIB coverage, and verified reviews. At the other end, there are individuals operating without insurance, WSIB, or business registration. The difference matters significantly for Ontario homeowners.
The Checklist
- WSIB clearance: In Ontario, if you hire a cleaning service without WSIB coverage and a cleaner is injured in your home, you can be held personally liable. Ask for WSIB clearance confirmation — any legitimate service will have it
- Liability insurance: The service should carry commercial general liability insurance covering any property damage that occurs during a cleaning visit. Ask for confirmation of coverage
- Background checks: A professional service should be able to confirm that all cleaning staff are background-checked before being sent to client homes
- Verified reviews: Reviews on Google, HomeStars, or similar platforms that are verified as coming from real clients. Be cautious of services with very few reviews or reviews that appear patterned
- Pricing transparency: You should know exactly what you'll pay before the cleaner arrives. Avoid services that require an in-home visit to provide a price — reputable services can quote accurately based on home size and type
Red Flags
- No WSIB number or clearance available upon request
- Cash-only payment with no receipt
- No written confirmation of what's included at the quoted price
- No way to provide feedback or address service issues after a clean